Last Updated: September 5, 2026
Thank you for shopping with Sazao. We want you to have a smooth shopping experience. Please read the following Refund & Return Policy carefully before placing an order.
By purchasing from our website, you agree to the terms described below.
A product may be returned only within 2 days from the date it is successfully delivered to the customer.
After the 2-day return period has expired, the product will not be eligible for return or refund, except where required by applicable law.
Customers are responsible for contacting us within the eligible return period.
For example, if your order is delivered on Monday, the return request must be submitted no later than Wednesday.
To be eligible for a return, the product must:
Products that show signs of use, damage, washing, alteration, stains, odors, or other customer-caused damage may be rejected.
If you wish to return an eligible product, you must contact us within 2 days of successful delivery.
Please provide:
A return is not considered approved until Sazao confirms the return request.
Once your return request has been approved, the customer is responsible for arranging and paying for the return shipment.
You must send the product to the return address provided by Sazao using a reliable courier service.
We strongly recommend using a courier service that provides:
Products returned by the customer are shipped at the customer's own risk and responsibility.
Sazao will not be responsible for products that are:
Customers should retain the courier receipt, tracking number, and proof of delivery until the return has been successfully processed.
We recommend that customers insure the return shipment where appropriate.
The cost of sending a returned product to Sazao is the customer's responsibility unless Sazao specifically agrees otherwise or applicable law requires otherwise.
Return shipping charges are generally non-refundable.
Once we receive the returned product, our team will inspect it to determine whether it meets the return conditions described in this policy.
Receipt of a returned package does not automatically mean that the return has been accepted.
If the product does not meet the eligibility requirements, we may reject the return and may not issue a refund.
If your return is approved after inspection, we will process the applicable refund.
Refunds will generally be issued using the original payment method, where technically possible.
The time required for the refund to appear in your account may vary depending on the payment provider, bank, or financial institution.
Sazao is not responsible for delays caused by banks, payment processors, or other third-party financial institutions.
For an approved return, the refundable amount will generally be limited to the amount paid for the eligible returned product.
Unless otherwise stated or required by applicable law:
Any applicable refund deductions will be communicated to the customer where required.
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible and within 2 days of delivery.
Please provide your order number and clear photographs/videos showing the issue.
We will review the matter and, where the issue is confirmed to be our responsibility, may offer an appropriate resolution such as a replacement, return, refund, or other remedy, subject to product availability and applicable law.
Do not send a damaged, defective, or incorrect product back to us without first contacting customer support and receiving return instructions.
Unless required otherwise by applicable law, products may not be eligible for return if they:
Certain products may also be non-returnable due to their nature, hygiene considerations, customization, or other applicable restrictions.
Unless specifically confirmed by Sazao, returns are processed as refunds rather than direct exchanges.
If you would like a different size, color, or product, you may be required to return the original eligible product and place a new order.
Any exchange request remains subject to product availability and the applicable return conditions.
If you wish to cancel an order before it has been shipped, please contact us as soon as possible.
Cancellation requests cannot be guaranteed once an order has been processed, packed, dispatched, or otherwise entered into the delivery process.
If an order is refused by the customer or cannot be delivered because of incorrect or incomplete information provided by the customer, additional shipping or handling charges may apply.
Refund eligibility in such circumstances will be determined based on the circumstances of
