Last Updated: September 5, 2026
Thank you for shopping with Sazao. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
By placing an order with Sazao, you agree to the shipping terms described below.
Once your order has been successfully placed and payment has been confirmed, we will begin processing your order.
Orders are generally processed within [INSERT PROCESSING TIME, e.g. 1–3 business days].
Processing times may be longer during:
Orders are not considered shipped until they have been handed over to the applicable courier or delivery partner.
After your order has been processed, it will be dispatched through an appropriate courier or logistics partner.
Estimated delivery time is generally [INSERT ESTIMATED DELIVERY TIME, e.g. 3–7 business days], depending on the delivery location and courier service.
Delivery times are estimates only and are not guaranteed unless specifically stated otherwise.
Actual delivery may vary due to:
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.
Shipping charges may vary depending on factors such as:
Any free-shipping offer will be subject to the terms and conditions displayed with that offer.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check your:
Sazao is not responsible for delivery failures, delays, additional charges, or returned shipments caused by incorrect, incomplete, or outdated delivery information provided by the customer.
If you notice an incorrect address after placing an order, contact us as soon as possible. We will try to assist, but an address change cannot be guaranteed after the order has been processed or dispatched.
Where tracking information is available, Sazao may provide the customer with a tracking number or tracking link after the order has been dispatched.
Customers can use the tracking information to monitor the status of their shipment.
Tracking updates are provided by the applicable courier and may take some time to appear after the package has been handed over.
Although we work with courier and logistics partners to deliver orders within the estimated timeframe, delivery delays may occasionally occur.
Sazao is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, transportation disruptions, weather, natural disasters, strikes, public holidays, government restrictions, or other unforeseen events.
If your order appears to be significantly delayed, please contact us so that we can assist in checking the shipment status with the relevant delivery partner.
The courier may make one or more delivery attempts depending on its policies.
If delivery fails because the customer:
the package may be returned to us or otherwise handled according to the courier's procedures.
Any additional shipping or re-delivery costs resulting from such circumstances may be charged to the customer, where applicable.
An order will generally be considered delivered when the courier's tracking system records the shipment as successfully delivered to the provided delivery address.
If the tracking status shows "Delivered" but you have not received the package, please contact us promptly and also contact the relevant courier using the tracking details.
We may request information or documentation from you to assist with an investigation.
Customers should inspect the package, where reasonably possible, when it is delivered.
If the outer packaging appears seriously damaged, tampered with, or opened, please document the condition with photographs or video before opening the package and contact us as soon as possible.
If the product itself is damaged, defective, or incorrect, please follow the procedure described in our Refund & Return Policy and contact us within the applicable return period.
If a shipment appears to be lost or has not been delivered within a reasonable period after dispatch, please contact us.
We may contact the courier or logistics partner to investigate the shipment.
Resolution of lost shipments may depend on the courier's investigation, shipment status, available evidence, and applicable law.
We may be unable to ship to certain locations where delivery services are unavailable or where shipping is restricted.
If we are unable to fulfill an order because delivery to the provided location is unavailable, we will contact the customer regarding the available options.
Unless specifically stated on the website, Sazao may currently offer shipping only within selected locations.
If international shipping is offered, the customer may be responsible for applicable customs duties, import taxes, clearance charges, or other fees imposed by the destination country.
Such charges are generally outside Sazao's control.
Sazao may use one or more third-party courier and logistics companies to deliver orders.
The courier used for an order may vary depending on the delivery location, availability, package characteristics, and other operational considerations.
Once an order has been handed over to the courier, delivery is subject to the courier's operational procedures and service conditions.
Sazao may update this Shipping Policy from time to time to reflect changes in our shipping procedures, courier arrangements, delivery locations, or applicable requirements.
Any changes will be posted on this page with an updated "Last Updated" date.
If you have questions regarding shipping, delivery, tracking, or your order, please contact us using our official customer support details:
Email: [INSERT OFFICIAL CUSTOMER SUPPORT EMAIL]
Phone: [INSERT OFFICIAL PHONE NUMBER]
Address: [INSERT OFFICIAL BUSINESS ADDRESS]
Website: https://linen-eel-750626.hostingersite.com/
Delivery timelines stated on the website or communicated to customers are estimates unless expressly identified as guaranteed delivery times.
Sazao will make reasonable efforts to process and dispatch orders promptly but cannot guarantee delivery dates where delays are caused by third-party courier services or circumstances outside our reasonable control.
